UCL students, staff and external users with a borrowing account can use our Click and Collect Service to obtain library books that we hold.
Video: the Click and Collect service
We've made improvements to our Click and Collect service.
Who can use the Service
The Service is available for all UCL students, staff and external users with a borrowing account. When collecting, please bring your UCL ID/library membership cardÌýwith you.
UCL students and staff as well as NHS and London Mathematical Society usersÌýcan request ten books at a time, and other users can request three books at a time.
We advise that you check whether there are copies available in the library before placing a request, as on loan items will take longer to fulfil.ÌýPlease note the estimated Click and Collect Turnaround Times below:
- Item is available at the pick-up library: within 2 working days*.
- Item is available at a different »Ê¼Ò»ªÈË library: within 2 working days*.
- All copies of the Item are on loan: when you reach the front of the queue you will receive the next copy that is returned. While you wait, we will recall a copy of the book from loan and will suspend all renewals on thatÌýtitle.
* Monday - Friday, excluding Bank Holidays and UCL Closure Days.
Collection Points
- Bartlett Library:ÌýHelp Point.
- Cruciform Hub:ÌýLibrary Desk.
- Great Ormond Street Institute of Child Health Library:ÌýSelf-service area within ICH Library.
- Institute of Archaeology Library: Issue Desk.
- Institute of Orthopaedics Library:ÌýEnquiry Desk.
- Institute of Education Library:ÌýSelf-service area within IOE Library.
- Joint Library of Ophthalmology, Moorfields Eye Hospital & UCL Institute of Ophthalmology:ÌýLibrary Enquiry/Issue desk (UCL students and staff) or Institute of Ophthalmology Reception Desk (Moorfields staff).
- Language and Speech Science Library:ÌýLibrary Foyer, Chandler House, Second Floor.
- Main Library:ÌýLibrary Help Point, First Floor.
- Queen Square Library:Ìý1st floor, 23 Queen Square. Please phone 020 3448 4709 upon arrival at the building, if you are unable to access via the front door of 23 Queen Square.
- Royal Free Hospital Medical Library: Library Enquiry/Issue Desk
- School of Pharmacy Library:ÌýLibrary Help Point.
- Science Library:ÌýLibrary Help Point, Ground Floor.
- SSEES Library:ÌýGround Floor.
- UCL East Library:ÌýLibrary Help Point, Second Floor, MarshgateÌý(There are normally two deliveries per dayÌýto the UCL East Library, Monday-Friday).
Click and Collect Procedure
- Request the items that you wish to collect by logging intoÌýExplore. If you see a 'Request' option next to the book, itÌýis available for Click and Collect. Please remember to remain within your borrowing limit when making requests.
- You will receive an email notification once your book(s) are ready to be collected.ÌýBooksÌýwill then be held for three working daysÌý(these are Monday - Friday, excluding Bank Holidays and UCL Closure Days).
- Please ensure that you check the opening hours of the pickup library before visiting.
- We can be contacted at the following email address: library@ucl.ac.uk
Staying Safe on Campus
Please continue to follow UCL's guidance on keeping safe on campusÌýwhen visiting library sites or using the Click and Collect service.
Video: The New Click & Collect (POV)
Follow a book as it makes its way behind the scenes at Library Services, while getting a whistle stop tour of what »Ê¼Ò»ªÈË Libraries do!